INTRODUCTION
An established Indonesian mining contracting company, at the forefront of enhancing the nation’s quality of life through optimal exploitation of natural resources and development of human resources. The company is recognized for its comprehensive mining services, which include exploration, operation, mine planning, and infrastructure development, while ensuring environmentally friendly processes. Committed to excellence and efficiency, the company continually seeks to improve its operational procedures and maintenance standards to support sustainable growth and maintain its status as a key player in Indonesia’s coal mining sector.
CHALLENGE
The client, a leading provider of comprehensive mining services, faced challenges with slow Service Level Agreements (SLA) that impacted the timely purchase and delivery of goods. Additionally, their maintenance processes were costly, lacked accuracy, and equipment often required premature replacement, leading to increased operational expenses and downtime.
SOLUTION
Our company embarked on a project to address these critical areas by implementing the following strategies:
- SLA Improvement
- Developed and integrated new SLA protocols to streamline the purchasing and delivery processes.
- Implemented advanced tracking systems to enhance transparency and efficiency in the supply chain.
- Maintenance Process Optimization
- Introduced a maintenance system that utilizes data to schedule maintenance before failures occur.
- Upgraded maintenance protocols and training for staff to ensure higher precision and cost efficiency in equipment handling.
- Extending Equipment Usefulness
- Invested in higher quality parts and innovative technologies to enhance the longevity and reliability of equipment.
- Established a regular review and feedback loop with operators to gather insights on equipment performance, leading to continuous improvement.
